Privacy Policy

The basis of each customer relationship with First Payment Services is built on trust. You have chosen to do business with First Payment Services, and we guard that relationship with great care, beginning with the information you have chosen to share with us.

We will not share your nonpublic personal information with others, as defined below.
First Payment Services, its affiliates and employees, are dedicated to protecting the privacy of your nonpublic personal information. We maintain information about you in order to provide you with the most effective identity monitoring and resolution services. We want you to understand our procedures for collecting this information, how we use it, and how we protect it. This notice serves as a standard for all First Payment Services employees for collection, use, retention, and security of nonpublic personal consumer information.

Why we collect nonpublic personal information
Collection of name, Social Security number, and date of birth are all required to pull the records required to monitor your identity. We collect this information to enroll you as a customer, to monitor your identity with credit sources, non credit sources, and the Social Security administration. This also helps us to maintain accurate records and provide you with access to your personal information.

How we collect nonpublic personal information
While enrolling for services on our site, we will ask you for the following types of information: contact information, (such as name, address, phone number, and email address); sensitive information (such as Social Security number), personal information, and financial information (such as credit card number for payment). This information is required to verify your identity, charge you the agreed fees for our services, and to fulfill our obligation to provide those services, such as identification verification companies, consumer reporting agencies, payment validation companies, or law enforcement agencies.

We may also collect information when you call us, send us emails, and other applications or forms. We may also collect information about your transactions with us, such as what products and services you ordered, as well as your transactions with any third parties we may have put you in communication with. In each of these circumstances, we will collect information only with your full knowledge and consent. We do not share your nonpublic personal information with third parties, except third parties that are performing services for us. We require these third party service providers to agree to use your nonpublic personal information only for the purpose of performing those services with or for us.

We may use cookies on our website. A cookie is a small text file that is stored on a user’s computer for record keeping purposes. We link the information we store in cookies to personally identifiable information you submit while on our website. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s help file. We also use a third party cookie which provides us with usage information regarding our site. That cookie is not linked to any personally identifiable information you submit on our site.

When and with whom we share your nonpublic personal information
We may disclose nonpublic personal information about you directly to a third party on your behalf in order to process or perform services for you. In order to perform these services effectively, we must disclose your nonpublic personal information. The following would be examples of third parties or service providers we would need to share information with:

  • A consumer/credit reporting agency in the course of placing a fraud alert
  • A representative of a financial institution or credit card company
  • An insurance claims officer, in the course of submitting expense reimbursement claims
  • A law enforcement officer, in the course of filing a police report
  • Service providers
  • Payment Verification Companies – to validate credit card usage

We prohibit these third parties by contract from using your personally identifiable information for any purpose other than to complete the delivery and performance of our services

Links to other sites
First Payment Services’ website contains links to other sites. First Payment Services does not share your nonpublic personal information with those websites and is not responsible for their privacy policy. We urge you to review the privacy policy of any site that might use acquire your information.
First Payment Services cannot account for the usage of cookies on sites that have links on our website.

How we protect your nonpublic personal information
First Payment Services uses physical, electronic, and managerial procedures to safeguard the confidentiality and security of the information you provide us.

  • We do not disclose your nonpublic personal information except as described in this privacy notice.
  • We limit access to your nonpublic personal information to individuals who are performing a business service directly related to you.
  • We encrypt nonpublic personal information stored electronically.
  • Any data we transmit over a private network will be sent via secure, encrypted channels.

First Payment Services will never use your information to market other products or solicit you for further services. First Payment Services will only contact your regarding products and services for which you have enrolled.

First Payment Services places customer testimonials on our website. This will only be done after asking permission from the customer providing the testimonial. It may be removed at any time at the request of the customer.

Access to your nonpublic personal information
You will always have access to the information we have about you. If you would like to review your nonpublic personal information that First Payment Services may have, please contact our Resolution Department at (615) 377-0761 or email us at If you need to make changes to your nonpublic personal information, you may do so by logging into your account on our website, or by mailing the change in information to:

First Payment Services
5115 Maryland Way, Ste 302
Brentwood, TN 37027

Our commitment to privacy
First Payment Services communicates these privacy guidelines to all of our employees and agents. Our privacy statement is subject to change at any time. We encourage you to review our statement regularly for changes.